Terms of use

1. About these terms

These terms are an agreement between you and Aapo Group Pty Ltd (ABN 21 615 985 085), which runs Orba. "Orba", "we" and "us" mean Aapo Group Pty Ltd. "You" means the person using Orba and the studio they act for.

The terms cover the Orba website at orba.team, the Orba web app and client share pages. If we launch a connector for Claude, ChatGPT or Grok, we will add its terms here before it starts.

By creating an account or using Orba, you accept these terms. Our privacy policy explains how we handle personal information. It forms part of these terms.

2. Who can use Orba

Orba is for architecture studios and other building-design businesses in Australia.

To create an account you must:

• be at least 18
• have authority to accept these terms for your studio
• sign in from Australia. The web app is not available outside Australia.

Your clients can open a page you share with them from anywhere. They don't need an account, and these terms don't bind them.

3. Orba is in beta

Orba is in beta. Places open from our waitlist.

During the beta, features can change, move behind a paid plan, or be removed. Some will have bugs. We will tell you before we remove a feature you rely on, where we can.

Keep your own copies of anything important. You can ask us for a copy of your work at any time (see section 13).

4. Your account

You sign in with a code or link sent to your email, or with Google. Anyone who can read that inbox can get into your Orba account, so keep your email secure.

Tell us at once at hello@orba.team if you think someone else has used your account.

An account belongs to one person.

5. Plans and payment

Paid plans are not on sale yet. Before we take any payment, we will email you, and you will choose whether to subscribe.

When they open, these terms apply:

• Plans are Pro and Max, billed monthly or yearly. Prices are shown on the pricing page in Australian dollars and include GST.
• Stripe processes payments. Stripe's terms also apply to the payment.
• Your plan renews automatically until you cancel.
• You can cancel at any time. Your plan runs to the end of the period you have paid for.
• We don't refund a part period when you cancel. This doesn't limit your rights under the Australian Consumer Law (see section 14).
• We will give you at least 30 days' notice of a price rise. If you don't accept it, you can cancel before it applies.
• Plans include usage limits, such as a number of renders. The limits are shown in the app.

6. Your content

"Your content" means everything you or your team put into Orba: notes, files, drawings, client details, tasks, and the documents and renders Orba makes for you.

• You own your content. We claim no ownership of it.
• You give us permission to use it to run Orba for you. That covers storing it, processing it, sending it to our service providers (including AI providers) as the privacy policy describes, and showing it to people you share it with. The permission ends when you delete the content or close your account, apart from backups and records we must keep.
• We don't use your content to train AI models.

You promise that:

• you have the right to put your content into Orba and to have Orba process it
• you have told your clients and anyone else named in your content how their personal information will be handled, as privacy law requires of you
• your content doesn't infringe anyone's rights or break the law.

7. AI and your professional judgement

Orba uses AI to draft briefs, fee proposals, contract admin documents, emails and project packs, to read documents and photos, and to make concept renders.

You need to know this:

• AI output is a draft. It can be wrong, incomplete or out of date, even when it reads well. Check it before you or anyone else relies on it.
• Orba doesn't give professional advice. It is not architectural, planning, legal, building, engineering, cost or financial advice. You remain the professional responsible for your work and your advice to clients.
• Planning data comes from other sources. Site context comes through SiteLogic from public planning data. It can be incomplete or out of date. Check it against the planning scheme and with the council.
• NCC references are a guide. Check the current National Construction Code before you rely on a reference.
• Fees and costs are estimates. Fee suggestions, benchmarks and cost figures are starting points, not quotes.
• Renders are concept images, not for construction. They are not drawings or documentation. They can show things that can't be built, approved or afforded. Label them as concepts when you show them to clients.

8. Sharing with your clients

You decide what to share, and with whom. You are responsible for what you share.

• A share link works for 30 days unless you revoke it earlier.
• Anyone who has the link can open the page, so send it only to the right people.
• Clients can record decisions and comments. We pass them to you.

Online fee proposal acceptance. Where this feature is on, a client can accept a fee proposal online. Orba records the acceptance and keeps the record for at least 7 years. The record shows what was accepted and when. Orba doesn't check that the proposal's terms are fair, complete or enforceable. Get your own advice on your client agreements.

9. Other services you connect

If you connect Google Drive or an email account, you let Orba reach it as far as you approve. Orba reads the Drive files and folders you pick. It sends email from your mailbox only after you approve each batch.

Those services have their own terms. You can disconnect them in Orba or in the other service.

10. Fair use

Don't use Orba to:

• break the law or anyone's rights, including privacy and copyright
• upload malicious code, or try to get around security, usage limits or the Australian access check
• reach another studio's data
• copy, resell or rebuild Orba
• flood Orba with automated requests
• send spam, or email people who have asked you not to contact them.

11. Our software

We own Orba: the software, design, text, templates and brand. These terms let you use Orba for your studio's work while your account is open. They don't give you any other rights in it.

If you send us ideas or feedback, we can use them without paying you.

12. Availability and changes

We work to keep Orba running, but we don't promise it will always be available or free of errors, especially during the beta. We will try to warn you of planned downtime.

We improve Orba all the time. If we plan to remove a major feature of a paid plan, we will give you at least 30 days' notice. If the change leaves the plan much less useful to you, you can cancel and get a refund for the unused part of the period.

13. Closing your account

You can close your account at any time. Email hello@orba.team. Before you close it, you can ask us for a copy of your projects.

We can suspend or close your account if you seriously or repeatedly break these terms, if you don't pay, or if we must do so to protect Orba, other studios or the law. Unless the risk is urgent, we will tell you first and give you a fair chance to fix the problem.

If we decide to shut Orba down, we will give you at least 60 days' notice, a way to get a copy of your content, and a refund for any unused paid period.

After an account closes, we delete its data as the privacy policy describes. We keep records the law requires, and accepted fee proposals.

14. Your rights under the Australian Consumer Law

Our services come with guarantees that the Australian Consumer Law gives you. Nothing in these terms excludes, restricts or changes those guarantees or your rights under them.

Where the law allows it, and the services are not of a kind ordinarily bought for personal, domestic or household use, our liability for failing to meet a guarantee is limited to supplying the services again or paying the cost of having them supplied again.

If there is a major failure, you may be entitled to cancel and get a refund.

15. Limits on our liability

This section applies only as far as the law allows. It doesn't limit section 14.

• We are not liable for loss of profit, revenue, data or opportunity, or for any indirect loss.
• We are not liable for loss caused by relying on AI output, planning data, NCC references, estimates or renders without checking them (see section 7).
• We are not liable for what a third-party service does.
• Our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim. If you paid nothing, it is limited to A$100.

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence.

16. Your responsibility to us

If someone makes a claim against us because content you put into Orba broke their rights or the law, you will cover our reasonable costs of that claim. This doesn't apply to the extent we caused or contributed to the problem.

17. Changes to these terms

We may update these terms. We will post the new version here with a new date. If a change matters, we will email you at least 30 days before it takes effect.

If you don't accept a change, you can close your account before it applies, and we will refund any unused paid period.

18. Disputes and law

If you have a problem, email hello@orba.team first. We will try to resolve it within 30 days.

These terms are governed by the law of Victoria, Australia. Courts in Victoria, and courts that hear appeals from them, can hear disputes about them.

19. Contact

Aapo Group Pty Ltd, ABN 21 615 985 085

Suite 104/T111, 793 Burke Road, Camberwell VIC 3124

hello@orba.team